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Refund Policy

Refund eligibility and how to request one.

Last updated: 1 September 2026

Overview

This Refund Policy applies to paid membership subscriptions (Premium and Premium Featured plans) purchased on Global Freight Index, operated by I-Soft Solutions. By subscribing to a paid plan, you agree to the terms below.

Eligibility for Refunds

You may request a full refund within 7 days of your initial paid membership purchase, provided that your company listing has not yet been verified and made publicly active on the Platform, and no leads, quotes, or enquiries have been exchanged through your Premium features during that period.

Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Your company listing has already been verified and published live in the directory;
  • You have received or responded to freight quotes, agent requests, or enquiries using your paid membership benefits;
  • The refund request is made after the 7-day window described above;
  • Membership renewal fees, once processed, except where required by applicable law;
  • Any request related to dissatisfaction with business outcomes from using the Platform (Global Freight Index is a marketplace and directory only — see our Terms of Service).

How to Request a Refund

To request a refund, contact our support team with your registered email address and invoice number:

Processing Time

Approved refunds are processed within 7-10 business days to the original payment method used at checkout. Processing times beyond this may depend on your bank or payment provider.

Contact

For any question about this policy, reach out to us via our Contact Us page or the details above.